How To Call MTN Customer Care
MTN is dedicated to providing excellent customer service. MTN is dedicated to providing excellent customer service.MTN is dedicated to providing excellent customer service. By utilising the provided contact numbers, MTN subscribers can easily resolve issues, get help, and enjoy a seamless experience. Remember, staying informed and utilising the available resources will help you make the most of MTN’s customer service offerings.
There are several ways to contact MTN customer care representatives and urgency. Your country of residence may also play a major role in the mode you choose to contact MTN customer care.
This article covers MTN customer service, like contact numbers, support channels, and how to get assistance..
- Dial 180 from your MTN line to speak with a customer care representative.
- Send an email to email@example.com. The advantage of using email support is that you can send your complaints and enquiries via email at any time of day or night. This gives you ample time to describe your query. However, you may have to wait a while to receive a response.
- Chat with a customer care representative on the MTN website at www.mtnonline.com/support/contact-us.
- Connect with MTN customer care on social media. A customer care representative from MTN can help you on Twitter or Facebook by sending a direct message to their official accounts (@MTN180 on Twitter and MTN Nigeria on Facebook).
- Visit any MTN Service Centre or Connect Store near you to speak with a customer care representative in person.
How to contact MTN Customer Care on WhatsApp
Follow the following steps to add MTN to your WhatsApp.
- Save the MTN WhatsApp number on your phone.
- The MTN Nigeria phone number is 09033000001
- Open your WhatsApp
- Navigate to your contact list on WhatsApp and refresh the list
- Scroll to the name/ find the name you saved the number as and open the chat
- Follow the Mtn Chat Bot Prompts, Zigi and answer the questions that follow
- You have to read and accept their Terms and Condition before proceeding with the chat.
- You can also be transferred to an agent via the chat, as the Zigi-MTN Chatbot can only attend to specific requests and complaints
Alternatively, you can add MTN on WhatsApp by clicking the following link https://wa.me/2349033000001 MyCustomer
MTN Customer Care Number (MTN Customer Service Contact Numbers)
To ensure a seamless customer experience, MTN provides dedicated contact numbers that customers can use to contact their support team.
Dialling 180 from your MTN line or 08031000180/+2348031000180 is the most effective way of reaching customer care. It is also one of the fastest ways to contact MTN. Besides being fast, you can also access the responses and the response. Furthermore, you can ask more questions during your conversation with the MTN customer care representative.
However, one of the disadvantages of calling is, depending on the number of people on hold, you may need to hold for some time before you are connected with a representative. Another disadvantage of speaking to a customer care representative is that some agents may be less than knowledgeable about your specific enquires and how to help.
You can also obtain information about the Offers and get help on the MyMTN app.
The MyMTN app can be downloaded from the Apple app store and the Google Play store. MTN MoMo agents have also been trained to assist customers and they can assist with specific needs.
Can I use MTN customer Service when I’m abroad?
Yes, customer care is available for MTN users when they are abroad. They can use the same channels to reach out to MTN customer care from anywhere in the world.
Whether you are roaming your line or using your MTN Nigeria line outside the country, besides calling the numbers mentioned above. You can always contact MTN with the following methods.
From outside the Nigeria +2348031000180.
Email Send MTN an email: firstname.lastname@example.org
Contact MTN on social media via the following links
- Facebook http://www.facebook.com/MTNLoaded
- Twitter https://twitter.com/MTNNG/ and https://twitter.com/MTN180 (Customer Service)/
- Instagram https://www.instagram.com/mtnngMyCustomer.
- WhatsApp 09033000001 Click https://wa.me/2349033000001 MyCustomer
Can I Retain My MTN Number if I am abroad, and Can MTN customer care help me?
MTN Keep My Number allows you to retain your number while you are abroad. This rules out the chances of your number being recycled and sold to someone else. Upon your return, you start to use your number like you never left. Send KMN to 36500 or dial 3651# to activate.
Email MTN Customer Service and one of the representatives will be there to attend to your email: email@example.com
Pay a visit to the MTN Stores. Visit any MTN Service Centre closest to you.
Social media is also available if you find the above options too hectic
Facebook http://www.facebook.com/MTNLoaded Twitter https://twitter.com/MTNNG/ https://twitter.com/MTN180 (Customer Service)/ Instagram https://www.instagram
Q: How long does it take for MTN customer care to respond to my inquiry?
MTN Nigeria Customer Care representatives are available on a 24-hour basis to attend to all your inquiries, complaints, and basic service needs.
Q: Can I request a refund from MTN customer care?
Yes, you can request a refund from MTN customer care if you have been charged for a service you did not subscribe to, or if there was an error in the billing of a service you did subscribe to. To request a refund, you can follow these steps:
- Contact MTN customer care through any of the methods mentioned above.
- Explain the reason for your request and provide all necessary details such as your phone number, the service you were charged for, and the amount you were charged.
- The customer care representative will investigate your request and provide you with a response within a reasonable time frame.
- If your request for a refund is approved, the amount will be credited back to your MTN account or refunded to your bank account, depending on the mode of payment that you used.
Please note that refunds are subject to the terms and conditions of MTN’s refund policy.
Q: Can MTN customer care help me with my data subscription?
Yes, MTN customer care can help you with your data subscription. You can contact MTN customer care through any of the following channels:
- MTN customer care phone number: You can dial 180 from your MTN line to speak with a customer care representative.
- MTN customer care email: You can send an email to firstname.lastname@example.org.
- MTN customer care social media handles: You can also reach out to MTN customer care on social media platforms, such as Twitter and Facebook.
When you contact MTN customer care, you will be required to provide your MTN phone number and details of your data subscription. The customer care representative will then assist you with any issues you may be experiencing with your data subscription, including subscription renewal, data balance inquiry, data plan migration, and other related problems
Q: Is Customer care available in all MTN operating countries?
MTN is a multinational telecommunications company that operates in several countries across Africa and the Middle East. As such, customer care services are available in the countries where MTN operates.
However, the specific availability, channels, and methods of contact may vary depending on the country.
It’s best to check the MTN website or contact their customer care centre in your country for more information on the available customer care services.
Here are other methods you can use to contact
Contact MTN Customer Care on Facebook To avoid the hassle of calling MTN Customer Care, you can reach them on their Facebook page. Simply drop them a message and a representative will respond promptly.
Contact MTN Customer Care on Twitter Another quick way to get MTN’s attention is by sending them a tweet or DM on Twitter. You can find and follow their two accounts @MTNNG or @MTN180.
Contact MTN via the Nearest Service Centre If you prefer to discuss your issues with a representative in person, MTN has service centres located across all 36 states in Nigeria. Check out the list of locations and addresses on their website.
Feedback Form MTN also offers a feedback form that you can use to contact customer care. The form is easy to fill out and submit.
Email Contact For those who prefer to communicate via email, you can send your complaints to MTN’s email address, email@example.com. They understand the importance of email communication and will respond accordingly.
Using MTN Nigerian Abroad
If you’re an MTN customer and you’re abroad, you can still contact MTN customer service by using the international roaming service provided by MTN. You can use your MTN line to call MTN customer service from any part of the world.
To call MTN customer service when you’re abroad, you can dial +23480310180 or +23480310181. These are the international numbers for MTN customer service, and you can use them to speak with an MTN customer service representative.
Alternatively, you can also contact MTN customer service through their social media channels like Twitter, Facebook, or Instagram. They have dedicated social media handles for customer support and will respond to your queries promptly.
It’s important to note that international roaming rates may apply when you make a call or send a message while abroad. These rates may vary depending on the country you’re in, so it’s advisable to check the international roaming rates for the country you’re visiting before you travel.
MTN Nigeria, Travel Pass
All prepaid and postpaid customers on the MTN network can subscribe to any TravelPass plan before travelling out of Nigeria OR while roaming abroad.
The MTN TravelPass plan is a subscription-based roaming plan which offers unlimited calls, SMS, and 1GB of data to be used across 40+ countries
unlimited calling and texting, you can use your MTN line while travelling, as you would at home in Nigeria
You Can Activate MTN TravelPass plans By Using Any Of The Following
7 days TravelPass (Data) @N5,000: 532 to 131
7 days TravelPass @N5,000: 530 to 131
14 days TravelPass @N10,000: 531 to 131
MTN TravelPass is available in 44 countries. Eligible destinations:
Netherlands, Cameroon, Cote D’Ivoire, Liberia, Uganda, Rwanda, New Zealand, Portugal, Romania, Sudan, South Sudan, Swaziland, Chad, United Republic of Tanzania, Zambia. Ireland, Spain, Hungary, Ghana, Kenya, South Africa, Benin, Switzerland, Australia, Italy, DR of the Congo, Republic of the Congo, Malawi, Guinea-Bissau, Guinea, Greece, Bulgaria, Albania, Iran, Czech Republic, Mexico,The United Arab Emirates, United States of America, United Kingdom, Saudi Arabia, Canada, India, Turkey, Germany.
MTN Nigeria also recently expanded its network capacity to include a new numbering range with the prefix 0806
Do you want to migrate from MTN Betatalk to MTN pulse? Check out our next article!!OLd News
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